Return and Exchange

We do not accept refunds. However, we are happy to offer exchanges in accordance with the policy below.

We recommend trying on your pieces as soon as they arrive, so you have enough time to contact us should you need an exchange.

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Exchanges are eligible for these following reasons below. Please indicate your reason for exchange when submitting your request.

- Wrong item received

- Defective/damaged item

- Size exchange

- Product exchange

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RETURN & EXCHANGE POLICY

• Exchanges are available for full-priced items only.  Sale items are not eligible for exchange, with the exception of size exchanges, which are subject to stock availability.

• Each order is eligible for one exchange only.

• All exchanges are subject to stock availability.

• If a replacement item is unavailable, we are unfortunately unable to offer a refund for size or product exchanges.

• For exchanges due to a wrong or defective/damaged item, if the requested replacement is unavailable, the purchase amount will be refunded to your account via bank transfer.

• Product exchanges may only be made for an item of the same or higher value. If you choose an item of lower value, the difference will not be refunded.

• Returned items cannot be converted into store credit or credit notes.

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SHIPPING FOR EXCHANGES

• For exchanges due to an incorrect or defective/damaged item, Brier Label will cover the shipping costs.

• For size and product exchanges, the shipping costs for both the return and replacement shipment will be borne by the customer.

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EXCHANGE TIMEFRAME

• Please submit your exchange request within 7 days of receiving your order through our Exchange Request Form. Alternatively, you may contact us via WhatsApp at 081284668323 with your order details and reason for exchange.

• Once your request has been approved:

- Please send your item back to us within 5 days of receiving your exchange approval, and send us the tracking number once you ship the item.
- If we do not receive the tracking number within 5 days of your exchange request, the request will be automatically cancelled.

• To ensure that your exchange can be accepted, all returned pieces must be:

- In their original, new, unworn and unwashed condition
- Free from any marks, stains, perfume or other signs of wear
- Returned with all original tags attached
- Returned in the original Brier Label tote bag packaging

• We kindly ask that you take care when trying on your pieces, as items that show signs of wear or do not meet the above conditions may not be eligible for exchange.

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AFTER WE RECEIVE YOUR RETURN

• Once your returned item arrives, our team will carefully inspect it to ensure it meets our exchange requirements.

• Once approved, your replacement item will be processed within 3–5 business days and shipped via JNE Reguler for nationwide deliveries or TIM Express for international deliveries.

• Please note that Brier Label cannot be held responsible for packages that are lost or damaged while in transit. Your exchange can only be processed once the returned package has safely reached us.

• For orders placed through Shopee, exchange requests must be submitted through WhatsApp or our Exchange Request Form.

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HOW TO EXCHANGE

1. Log in to your Brier account and go to the Exchange Request page.

2. Fill in and submit the Exchange Request form.

3. Your will receive an email of Return Confirmation; your request may be approved or disapproved.

4. If your request is approved, download and print our Exchange Form at the bottom of this page, and include it in the package.

5. Please send the package within 3 days of receiving your exchange request approval. Contact us directly for our shipping address.

6.  Please contact us to inform us with the shipping tracking number (nomor resi).

7. Your exchange will be processed within 3-5 business days.