Yes, you need to create an account to make your order. You will be able to access your overall account and submit your request to exchange items. Make sure you are logged in when you checkout. My Orders Check the status of your current orders or keep track of your order history. My Account View and edit your personal info for your contact detail and shipping address. Exchange Request Fill in the request form and submit your Exchange Request.

1. FIND OUR PRODUCTS Go to the tab "SHOP" to shop by category or "COLLECTION" to shop by collection. Click on the product you are interested in to see full description and detail images. 2. ADD TO CART Choose the size, color, and quantity you want, then click 'ADD TO CART'. You can continue shopping or go to Cart on the upper-right section of the website to checkout. 3. REVIEW YOUR CART AND CHECKOUT In "My Cart" page, you can review your order before continue to checkout. Enter a promo code if you have one. 4. SHIPPING DETAIL Fill in your full shipping information then click continue. 5. DELIVERY METHOD We provide free shipping across Indonesia! Click continue. 6. PAYMENT In Payment section, you have an option to make payment with Xendit. Click continue. 7. REVIEW & PLACE ORDER You have one last step to review the order details before placing your order. Tick the checkbox to agree to the Return Policy. Finally, click "Place Order". 8. MAKE PAYMENT THROUGH XENDIT You will then be redirected to Xendit. Here you can select your desired payment method and follow the simple payment instructions. Please note that there is time limit to make payment. 8. RECEIVE YOUR ORDER SUMMARY After making your payment, you will finally be directed to the next page to see the summary of your order. You will also receive the invoice that is sent to your email address. If you do not receive any email, please check your email spam or contact us for further assistance. 9. ORDER HAS BEEN SHIPPED You will get notification email once your order is on its way. Now just wait for your order to arrive within the next days; we are as excited as you are! :)

You don't need to confirm payment, as all payments through Xendit are automatically verified.

Your order will not be processed and will automatically be cancelled, until we receive your payment confirmation. Please contact us directly if you have completed the payment but have not confirmed payment before 24.00.

You can contact us directly to check your order status. Make sure to mention your order number. LINE: @brierlabel WhatsApp: +62 812 8466 8323 E-mail: contact@brierlabel.com (Mon-Fri | 9.00 - 17.00 | GMT+7.00)

Once an order is placed, we are unable to make any changes. If you do need to change any detail of your order, please contact us directly within 1 hour after your order is placed and be sure to include your order number in your request. We’ll do our best to catch it before we send it out. Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact us right away.

Your order will be automatically cancelled if it is past 12 AM and you haven't completed and/or confirmed your payment. Please note that you need to confirm payment to finalise your order. Your order won't be processed until we receive your payment confirmation. You can find confirm payment page on 'My Account'.

Absolutely! You can purchase our special gift packaging on our 'SHOP' page and write your custom birthday note on checkout. Or you can also request for our standard gift-wrapping service by contacting us directly. You can also send your order as gift directly to the recipient, we will not send the physical invoice along with your package. Please leave a note on checkout.

Oh no! We're truly sorry. Please go to our "Return and Exchange" page for further information. You can always contact us directly for wrong or faulty products.

The size guide serves as a general guideline for helping you find your correct size fit. Please bear in mind our silhouettes do vary from a slim to oversized fitting – so please always check the description. You can find the sizing details on each product's page.

You will find the measurement of each item in the product description. Our silhouettes do vary from a slim to oversized fitting. You will find these terms in the description: - True-to-size: It is recommended that you get your exact size. - Size runs slightly big: The item's sizing fits a little bigger, it is recommended that you get a size smaller. - Size runs a little smaller: The item's sizing fits a little smaller, it is recommended that you get a size bigger.

We're truly sorry that you missed these items :( There are some items that we will be restocking. You can check out the product labels on the website or you can subscribe to our newsletter to get notified. You can also check out our Instagram as we often make announcement on our feed, or you can always contact us directly :)

Please contact us directly for international shipping.

We ship orders on Monday to Friday. No shipments will be made on Saturday, Sunday and public holidays.

Most of our orders are shipped within 1-2 business days of your payment confirmation. Once your order is shipped, we estimate you will receive your order within 2-3 business days of its ship date if you are located within Jabodetabek area, or 4-7 business days if you are outside Jabodetabek area. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Shipping via Go-Jek is available upon request. Please contact us before placing your order.

A tracking number will be sent to your email within 24 hours after shipment.

Have you received your delivery confirmation email? If you haven't received any email confirming your order delivery, make sure you have confirm payment otherwise we can't process your order for delivery. If you have received delivery confirmation email with the tracking number, you can visit www.JNE.co.id and input your tracking number to track shipment on your own. For further assistance, you may contact us directly regarding the status of your order. Make sure to mention your order number. LINE: brierlabel WhatsApp: +62 817 999 5425 E-mail: contact@brierlabel.com (Mon-Fri | 9:00 - 17:00 | GMT+7:00) Kindly note that: Brier is not responsible for the risk of merchandise loss after the logistics process the delivery. Brier is not responsible if the logistics are unable to deliver package in time for the following reasons: incomplete/misspelled address or no recipient at the address.

Yes we do! Deliveries via Go-Jek are available upon request. Please contact us directly before placing your order.

We are based in Indonesia and all prices displayed are in Indonesian Rupiah (IDR).

No, we do not issue any kind of refunds, unless the item you ordered is unavailable. You can read about our Return & Exchange here.

ALL PAYMENT METHODS (via Xendit) Here are our accepted secured payment methods via Xendit: Credit Card Bank Transfer to Virtual Accounts (Automatic Verification) ​ ​ E-Wallet ​ QR Codes 2. PAYPAL (International Orders) If you wish to pay through PayPal, please contact us in prior to placing your order.